Refund Policy

Classes:

If you book a class and cannot make it you are eligible for a credit. We do not give refunds for classes.
If you call before the class start time to inform us you cannot make it we can give you a credit to be used for a future class or open play.
If you call after class start time you are not eligible for a credit.

Events:

Our events sell out fast and therefore we do not offer a credit or refund for any event.

Parties:

Cancellations:

Party deposits are non-refundable.
Parties canceled 2 weeks before the party date will receive 50% credit of their deposit to be used for open play, play passes, events or classes.
Parties canceled 1 week or less will receive 25% of their deposit to be used for open play, play passes, events or classes.

Reschedules:

We know things happen, if you must change the date of your party you can do so up to 3 weeks before event subject to availability.

Open Play
We do not give refunds for open play.

Private Playdates
We do not give refunds for play dates. We are able to accommodate one date rescheduling up to one week before original date. If you’d like to reschedule your play date within the week before your original date there is a $50 fee and it must be within 30 days of original date.

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